Microsoft Account Balance Cannot Be Used In This Purchase Channel

Smwutches

The One/website have never been updated to see the Microsoft account balance as a valid payment option in order to buy 360 content (or original Xbox content). That would be something that would need to be updated by Microsoft.

When you add a credit card are you able to purchase the content with that payment method?

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{Parity}

There is nothing anyone in the forums can do. You will have to use an approved payment method for what you are trying to purchase. Any purchasing issues will have to be resolved by Xbox Support.

The best way to reach Live Support would be here: Xbox Support

Step 1 ----Select Xbox One
Step 2 ----Select See other options
Step 3 ----Select topic (Ex. System Update)
Step 4 ----Select "Show contact options"
Step 5 ----Select request a call from support

Happy Gaming!

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Hi, thanks for your help. Yes, I can make purchases using a credit for all things except for 360 things. I've contacted Xbox Support at least 5 times, and it's been no help whatsoever.

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PaperzMask

Hi,
Actually, I had this similar issue as just a few months back I was unable to claim X360 games with gold games. & MS customer support actually helped me out, I've used live chat to contact & they took around 15 mins & fixed the problem. the also asked me to use VPN sometimes if I face this problem again.
now sometimes I use vpn & sometimes it works directly.

-Allways happy to help

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annix

If this is the problem I'm thinking you're having, I may have a solution for you.

For a long time I was unable to purchase 360 games due to a weird glitch where it defaulted to my PayPal, which I no longer use. I would select the option to choose another payment option, but after selecting my credit card and continuing it would still have my PayPal selected.

The solution I finally worked out was within my browser, rather than clicking on the change payment option a second time, I'd actually just hit the back button in the browser itself. From there I selected my card again, clicked the button to continue, and voila. My correct payment method is now actually selected.

I'm not 100% sure if this is the same problem you're describing, but hopefully you can try this and get it working for you. Let me know how it goes, cheers!

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SA1NT 0F LI3S

MegaUltraMike,

You need to make the purchase from an actual 360 console, first. Then, sign in to your Xbox One and it should be listed in the ready to install once you've bought and installed it onto your 360 console.

Thanks for coming to the forums!

XA - Katie R. (SA1NT)

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